Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, in the same condition that you received it, with the original seal intact and in its original packaging. You’ll also need the receipt or proof of purchase.

For health and hygiene reasons, supplements and other consumable products that have been opened, used, or have had their safety seal broken cannot be returned, unless they are faulty, damaged, incorrectly supplied, or otherwise do not conform to your statutory rights.

To start a return, you can contact us at bodydreams.uk@gmail.com. Please note that returns will need to be sent to the following address: 5 Boulcott Street, Flat 7, London, England, E1 0HR, United Kingdom.

If your return is accepted, we’ll send you instructions on how and where to send your package. Unless the item is faulty, damaged, incorrect, or otherwise covered by your statutory rights, customers are responsible for the cost of returning the item. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at bodydreams.uk@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

For health and hygiene reasons, opened supplements, consumable products, or products with a broken safety seal cannot be returned unless they are faulty, damaged, incorrect, or otherwise do not conform to your statutory rights.

Certain other types of items may also be non-returnable, including custom or personalised products and gift cards. Please contact us if you have questions or concerns about your specific item.

Nothing in this policy affects your statutory rights.

Exchanges

The fastest way to ensure you get what you want is to return the eligible item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days, subject to applicable consumer law and any relevant exceptions. Returned items must be unused, unopened, in the same condition that you received them, with the original safety seal intact where applicable and in their original packaging. You’ll also need the receipt or proof of purchase.

This does not affect any rights you may have in relation to faulty, damaged, incorrect, or non-conforming goods.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at bodydreams.uk@gmail.com