Shipping policy
Shipping Policy
We aim to process and dispatch all orders as quickly as possible. Delivery times vary depending on the destination and shipping service.
United Kingdom Shipping
For orders within the United Kingdom, estimated delivery time is typically 3–5 business days, including order processing, dispatch and delivery.
Delivery times are estimates and may occasionally be longer during busy periods, public holidays, courier delays, or circumstances outside our reasonable control.
International Shipping
We offer international shipping to selected countries.
International orders are typically delivered within approximately 5–12 business days, depending on the destination, shipping service and customs processing.
Available shipping options, destinations and applicable shipping charges are displayed at checkout.
International delivery times are estimates and may vary depending on the destination country and circumstances outside our reasonable control.
Customs, Duties and Taxes
For international orders, customs duties, import taxes, VAT, handling fees or other charges may apply depending on the destination country.
Unless otherwise stated at checkout, any applicable customs duties, import taxes or local charges are the responsibility of the customer.
BodyDreams Ltd is not responsible for delays caused by customs processing.
Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to update after dispatch.
Incorrect or Incomplete Addresses
Customers are responsible for ensuring that the delivery address provided at checkout is complete and correct.
If an order cannot be delivered because an incorrect or incomplete address was provided and the parcel is returned, additional shipping charges may apply before the order can be resent.
Lost, Delayed or Damaged Orders
If your order appears to be significantly delayed, lost or arrives damaged, please contact us at bodydreams.uk@gmail.com.
We will investigate the issue and provide an appropriate resolution in accordance with your statutory rights.
Delivery Delays
Delivery estimates are not guaranteed. Delays may occur due to courier disruptions, customs processing, severe weather, strikes, public holidays or other circumstances outside our reasonable control.
Nothing in this Shipping Policy affects your statutory consumer rights.
Contact
If you have any questions about shipping or delivery, please contact us at:
BodyDreams Ltd
Email: bodydreams.uk@gmail.com
Registered Office: 5 Boulcott Street, Flat 7, London, England, E1 0HR, United Kingdom
Company Number: 15461104
Registered in England and Wales